At EKS Wellness we want to ensure you love our products as much as we do. However, we realize everyone’s preferences are unique and so we are happy to provide a refund for the cost of any unused products that are brought to our attention within 15 days of receipt with proof of purchase.
100% satisfaction is our priority!
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: Earth Kisses Sky Inc. , 695 Arvin Avenue, Hamilton ON L8E 5R2, Canada
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].